What’s your return policy?Updated a month ago

We know that online shopping can be difficult - if you are unsure about what size to order we recommend only purchasing one T-shirt please! If you are a first time purchaser and you haven’t picked the right size,  please let us know and we would be happy to accept your tee back for STORE CREDIT ONLY.

All SALE items or any reduced items in any sale or promotion are FINAL SALE and not eligible to be returned for an exchange, credit note or refund under any circumstances.

PLEASE NOTE:

• All items must be returned in original, brand new condition, with all tags attached and within 14 days from date of delivery. There must be no smells of perfumes, washing powders or any makeup/fake tan marks. If your return does not meet these requirements, it will be returned back to the sender at the customer's expense. We reserve the right to DECLINE any return if the item/s does not meet ALL return conditions.
• Once an order has been processed, we are unfortunately unable to make any changes or cancel an order.
• The cost of sending back your return is at the customer’s expense. MAKU does not provide any returns labels or cover the cost of return shipping for sending your return back. 
• Items must be returned using a trackable courier or registered post. Returns will not be accepted without the return tracking number provided by the customer, as we cannot accept responsibility for items lost in transit to us.
• All returns must be APPROVED by online management PRIOR to being sent back.
• We do not offer exchanges - once your return is received you will be provided with STORE CREDIT that you can use to purchase a new tee. 
• Please be mindful to check sizing and fit info before purchase. All sizing, fabrication and care instructions are available in the product descriptions.

You can access our return portal here: https://makuthelabel.com/apps/returns